Customer Support Information

Regular Business Hours

Technical support is available during regular business hours from 8 a.m. to 5 p.m. Eastern, Monday through Friday. Customer Support Department: 810-227-3737 (option 2).

*Please note that during regular business hours, all support calls must go through the Customer Support Department first.

After Hours

24/7 after hour support is available after 5 p.m. Eastern. To reach after hours support call 810-227-3737 (option 2).

Support Via Fax

Requests for technical support may be submitted via fax 24-hours a day, seven days a week. Faxed requests for technical support are responded to within one business day. When faxing your request, please supply the following information: contact name, company name, phone number, the brief description of support needed, and the best time to call. Fax number: 810-227-3909

Support Via E-mail

E-mail requests for technical support may be submitted electronically 24-hours a day, seven days a week. Electronic requests for technical support are responded to within one business day. E-mail address: support@freedomcorp.com