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Customer Support Information
Regular Business Hours Technical support is available during regular business hours from 8 a.m. to 5 p.m. EST, Monday through Friday. Customer Support Department: 810-227-2396 or 810-227-3737 (option 1)
*Please note that during regular business hours, all support calls must go through the Customer Support Department first.
After Hours
24/7 after hour support is available after 5 p.m. EST. To reach after hours support call 810-227-3737 (extension #254).
SUPPORT VIA FAX
Requests for technical support may be submitted via fax 24-hours a day, seven days a week. Faxed requests for technical support are responded to within one business day. When faxing your request, please supply the following information: contact name, company name, phone number, the brief description of support needed, and the best time to call. Fax number: 810-227-3909
SUPPORT VIA E-MAIL
E-mail requests for technical support may be submitted electronically 24-hours a day, seven days a week. Electronic requests for technical support are responded to within one business day. E-mail address: Support@freedomcorp.com.